About This Policy

Slopevera LLC operates this store. We purchase and hold our own inventory and fulfill orders through a combination of self-fulfillment and third-party fulfillment warehouses. All orders ship from the United States. We remain your point of contact for shipping questions and delivery problems, including orders dispatched by a fulfillment partner.

1. Shipping Destinations

United States

We ship to eligible addresses within the contiguous United States.

We do not ship to Alaska, Hawaii, U.S. territories, or outlying islands.

Europe

We ship to eligible addresses in the following countries:

Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, the Netherlands, Norway, Poland, Portugal, Romania, Spain, and Sweden.

Locations We Do Not Serve

We do not accept orders for delivery to destinations outside the coverage listed above. Excluded destinations include:

• The United Kingdom, Canada, and Australia.
• Russia, Belarus, Cuba, Iran, North Korea, and Syria.
• Crimea and the Donetsk and Luhansk regions.
• Alaska, Hawaii, U.S. territories, and outlying islands.
• Remote areas and offshore islands outside our supported carrier routes.
• All other countries and regions not expressly listed as supported destinations.

We do not deliver to P.O. boxes or APO, FPO, or DPO addresses.

If an order is accepted for an unsupported address, we will contact you, cancel the order, and issue a full refund to the original payment method within 7 calendar days.

2. Shipping Origin and Fulfillment

All orders are dispatched from our own inventory or a fulfillment partner’s warehouse in the United States.

We assign the dispatch location according to inventory availability and delivery requirements. An order containing multiple items can arrive in separate packages. We will provide tracking information for each package and will not charge additional shipping fees because we split an order.

3. Order Processing

Orders are processed and handed to the carrier within 1–2 business days after payment confirmation.

Our processing days are Monday through Friday, excluding weekends and the following company-observed holidays:

• New Year’s Day
• Martin Luther King Jr. Day
• Presidents’ Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day
• Inauguration Day, every four years

Orders received on weekends or observed holidays begin processing on the next business day.

Processing includes order checks, picking, packing, and handing the package to the carrier. Creating a shipping label does not, by itself, mean that a package has been handed to the carrier.

Order processing time is separate from transportation time. Selecting expedited shipping does not shorten the processing period.

4. Shipping Methods, Charges, and Transit Times

We use FedEx and DHL for delivery. The shipping options available for your address are shown at checkout.

Standard Shipping

Transit time begins when the carrier receives your package and excludes our 1–2 business days of processing.

Expedited Shipping

Expedited shipping costs USD $7.99 per order for eligible destinations.

Standard and expedited shipping are alternative shipping options. The $7.99 expedited shipping charge replaces the $3.00 standard shipping charge.

Free standard shipping does not waive the expedited shipping fee. Orders that meet the free-shipping threshold still incur the $7.99 charge when expedited shipping is selected.

The available expedited option and estimated delivery timeframe are displayed at checkout before payment.

Expedited Carrier Service References

The following are carrier-published service timeframes. Each timeframe applies only when the corresponding service is used for your shipment. Not every service listed below is available for every address or included in every expedited shipping option.

Official service information is available through FedEx Overnight, FedEx 2Day, FedEx International Services, and DHL Express.

DHL’s “next possible business day” description is route-dependent and does not mean that every international shipment arrives the day after dispatch.

Understanding Delivery Estimates

Your estimated delivery period consists of order processing time plus transit time.

Delivery timeframes are estimates unless a specific guaranteed delivery service is expressly offered at checkout. Carrier acceptance cutoffs, destination holidays, customs clearance, severe weather, and transportation disruptions can affect delivery.

The estimated timeframe displayed for your selected shipping option applies to your order. If a delay occurs, we will assist you under the procedures below.

5. Free Standard Shipping

Free standard shipping is available when the qualifying merchandise subtotal reaches:

• USD $160 for eligible U.S. orders.
• USD $260 for eligible European orders.

The qualifying amount is the merchandise subtotal after discounts and excluding taxes and all shipping charges. Where displayed product prices include tax, the tax component is excluded from the qualifying subtotal.

All merchandise is eligible to count toward these thresholds.

The expedited shipping fee does not count toward the free-shipping threshold. Free shipping applies only to standard shipping. Customers who select expedited shipping pay USD $7.99, including on orders that qualify for free standard shipping.

All fees and thresholds in this policy are stated in U.S. dollars. When checkout offers another currency, the corresponding amount is displayed before payment.

6. Taxes, Import Duties, and Customs Charges

United States

Applicable sales tax is included in the checkout total and identified in the order details. Orders delivered within the United States do not incur import duties or customs clearance fees.

European Destinations

Taxes collected by us are included in the checkout total and shown in the order details.

Because orders ship from the United States, European shipments are subject to import procedures. Import duties, customs clearance charges, and carrier import-handling fees are not included in our shipping charges or checkout total. These charges are payable by the recipient directly to the relevant authority or carrier.

Import VAT that has not been collected at checkout is also payable on import. Please retain your order confirmation showing any tax already collected so that an apparent duplicate charge can be checked.

We provide the shipping documentation needed for dispatch. Please respond to carrier or customs requests for recipient information and import payment so that clearance can proceed.

If you have a question about an import charge, contact us at info@slopevera.com before refusing the shipment.

7. Shipping Confirmation and Tracking

Once your order is dispatched, we will email your shipping confirmation and tracking details.

The first tracking update can take 24–48 hours to appear after carrier handover.

You can follow your shipment through our Order Tracking page or the carrier’s official tracking service using your tracking number.

For split shipments, we provide tracking information for each package. One package showing as delivered does not mean that every item in a split order has arrived.

8. Delivery Address Changes

Please check your delivery address before placing an order.

If you need to correct it, email info@slopevera.com promptly with your order number and the updated address. We can update the address while the order remains available for modification before carrier handover.

The processing period is not a guaranteed address-change window.

After carrier handover, address changes depend on the carrier’s ability to redirect the shipment. We will explain any available option and actual carrier charge before you decide whether to proceed.

If an address change conflicts with payment verification requirements or changes the delivery destination beyond our supported coverage, we will explain whether cancellation and a new order are necessary.

9. Delays Before Dispatch

If we cannot hand your order to the carrier within the stated processing period, we will email you with:

• The reason for the delay.
• A revised estimated dispatch date.
• The option to accept the revised date or cancel for a refund.

We will request your agreement to the revised dispatch date. If you do not agree to wait, we will cancel the affected order and issue the refund to the original payment method within 7 calendar days.

For a fully canceled order, the refund includes the shipping charges paid. Your payment provider’s posting time is separate from our refund processing time.

10. Delayed or Missing Shipments

Please contact us if tracking has not updated for 3 business days after the initial tracking period, or if your package has passed its estimated delivery window.

We will:

• Open an investigation within 1 business day of receiving your report.
• Contact the carrier or fulfillment partner.
• Provide progress updates at least every 2 business days while the investigation remains open.
• Aim to resolve the issue within 5–7 business days.

If, after 7 business days of investigation, we cannot establish the package’s location and provide a reasonable delivery estimate, we will offer a replacement at no additional cost or a refund.

You do not need to wait for the carrier to pay a claim before we provide the agreed resolution.

For a fully lost order, the refund includes the original shipping charge. For a partially lost order, we refund the affected items and the shipping charge attributable to them.

Refunds are issued to the original payment method within 7 calendar days after the refund resolution is confirmed.

11. Tracking Shows Delivered, but the Package Is Missing

Please check the delivery location, household members, reception desk, and any delivery photograph or carrier notice, then contact us if the package remains missing.

We will begin reviewing the issue within 1 business day and request available delivery evidence from the carrier. A “delivered” tracking scan alone does not automatically close your claim.

We will update you at least every 2 business days. If we cannot establish correct delivery within 7 business days of investigation, we will offer a replacement or refund.

Where the evidence establishes correct delivery followed by theft, we will explain the findings and help you obtain the available delivery records.

12. Damaged Packages, Missing Items, or Incorrect Items

If your package arrives damaged, appears to have been opened, contains an incorrect item, or is missing an item, please contact info@slopevera.com.

Reporting the issue within 48 hours of delivery helps us preserve carrier evidence. This is a recommended reporting period and does not remove your rights if you report later.

Please provide:

• Your order number.
• A description of the issue.
• Photographs of the item, packaging, and shipping label, where available.

An unboxing video is not required. If photographs are unavailable, please explain the situation so we can review other evidence.

We will respond within 1 business day and aim to resolve the issue within 5–7 business days.

For confirmed damage, incorrect items, or missing items, we will arrange a replacement or refund. If a return is needed, we will provide prepaid return instructions. No restocking fee applies to these cases.

13. Undeliverable, Refused, or Returned Packages

A package can be returned because of an incomplete address, unsuccessful delivery attempts, an uncollected parcel, refusal of delivery, or unresolved customs requirements.

When we receive notice of a delivery problem, we will contact you within 1 business day to explain the available next steps.

If the issue results from our error or a carrier failure, we will cover the cost of the agreed replacement or redelivery.

If it results from an incorrect address supplied at checkout, failure to collect the package, or refusal to complete import requirements, we will explain any documented return or redelivery costs before arranging the next step. We do not impose a punitive handling fee.

Refusing a package does not automatically communicate a cancellation request. Please contact us so that we can record your instructions and explain the refund or redelivery process.

For an agreed refund following a returned package, we will issue the refund within 7 calendar days after receiving and checking the returned goods, subject to any earlier refund obligation.

Any deduction will be explained and limited to charges that can lawfully be retained. Where statutory cancellation rights require reimbursement of standard outbound delivery, we will include that amount. The additional cost of voluntarily selected expedited delivery is treated separately under those rights.

14. Replacement Shipments

Once a replacement is agreed and the necessary delivery details are confirmed, we dispatch the replacement within 1–2 business days.

Replacement shipments for confirmed loss, damage, incorrect items, or fulfillment errors are sent without additional shipping charges. We also cover additional import charges directly caused by these corrective replacement shipments.

If you request redelivery after an address error or an uncollected package, we will disclose the actual redelivery charge and obtain your agreement before proceeding. We will not automatically charge your payment method.

15. Shipping Support and Your Rights

You do not need to purchase shipping insurance to receive assistance with a lost, damaged, or incorrectly delivered order. We handle carrier investigations and claims as your point of contact.

We do not require you to close a payment dispute as a condition of investigating a delivery problem.

For consumers protected by European consumer law, responsibility for loss or damage remains with us until you or a person you designate takes physical possession of the goods, subject to the rules governing a carrier independently arranged by you.

This policy does not limit your statutory rights, including applicable cancellation rights, remedies for faulty or undelivered goods, or payment dispute rights. Please also review our Return and Refund policies for the relevant procedures.