Please make sure the information entered matches the details associated with your order.

If your order has only recently been shipped, please allow approximately 24–48 hours after carrier handover for tracking information to begin showing movement.

How to Track Your Order

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your shipment in either of the following ways:

• Use the order tracking form above to check the latest available shipment information directly through our website.
• Use the tracking number provided in your shipping confirmation email on the official website of the applicable shipping carrier.

Depending on your order, destination, package requirements, and available shipping service, your order will be shipped through:

The carrier used for an individual order depends on the destination, package requirements, and selected shipping service.

For international shipments, DHL or FedEx can transfer your package to an authorized local last-mile delivery provider after the shipment enters the destination country. When a local provider is assigned, the tracking page can also display the local carrier or an additional tracking number.

When Will I Receive My Tracking Number?

Orders are processed within 1–2 business days after payment has been successfully completed.

Once your order has been dispatched, available tracking information will be sent to the email address associated with your order.

Order processing time is separate from carrier transit time.

Orders placed on weekends or observed United States public holidays begin processing on the next business day.

Processing can take longer when normal fulfillment is affected by:

• Peak winter seasons
• Major promotional periods
• Unusually high order volumes
• Inventory verification
• Payment verification
• Severe weather
• Temporary fulfillment disruptions
• Other events affecting normal operations

If an unexpected issue prevents us from dispatching your order within the stated processing period, we will contact you using the email address associated with your order and explain the available options.

When Will My Tracking Information Update?

After your shipment has been handed over to DHL or FedEx, tracking information can take approximately 24–48 hours to begin showing movement in the carrier’s system.

It is normal for a tracking number to be available before the carrier completes its first physical package scan.

During this period, your tracking page can display messages such as:

• Label created
• Shipment information received
• Pre-shipment
• Awaiting carrier pickup
• Tracking information unavailable
• No tracking updates yet

A delay in the first tracking update does not necessarily mean that your package has not been shipped.

Why Is My Tracking Not Updating?

Tracking information can update less frequently because of:

• Carrier scanning delays
• Transfers between carrier facilities
• Severe weather
• Peak shipping periods
• Transportation disruptions
• Customs clearance
• International transportation
• Local delivery delays
• Carrier handoffs
• Transfer to an authorized local delivery provider

For international shipments, tracking can temporarily show little or no movement while your package is:

• Traveling between countries
• Awaiting customs clearance
• Being processed at an international distribution facility
• Transferring between carrier facilities
• Being handed over to a local delivery provider

International Order Tracking

All customer orders are shipped from the United States.

International tracking can update less frequently while a shipment is traveling between countries or undergoing customs and import procedures.

International shipments can also be affected by:

• Customs inspections
• Import procedures
• Local public holidays
• Weather conditions
• Transportation disruptions
• Carrier handoffs
• Regional logistics conditions
• Local delivery procedures

DHL or FedEx can transfer an international shipment to an authorized local delivery provider after it enters the destination country.

When this occurs, the original carrier’s tracking page can provide:

• Local carrier information
• A new tracking number
• A local tracking reference
• A link to the final delivery provider

You can use this information to continue tracking your package through the assigned local delivery provider.

Tracking Multiple Packages

An order containing multiple products can be divided into separate shipments when items are processed through different fulfillment locations within the United States.

Separate packages can:

• Ship on different dates
• Have different tracking numbers
• Use DHL or FedEx
• Arrive on different dates

Receiving one package does not necessarily mean that your entire order has been delivered.

Please review all tracking numbers associated with your order before reporting an item as missing.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments for fulfillment purposes.

Tracking Shows “Delivered” but I Cannot Find My Package

If your tracking information shows “Delivered” but you cannot locate the package, please first check:

• Your mailbox
• Front door or porch
• Side or rear entrance
• Parcel locker
• Building lobby
• Mailroom
• Reception desk
• Concierge
• Property management
• Other secure delivery locations
• With household members or roommates
• With nearby neighbors, where appropriate
• Whether the carrier left a delivery notice
• Whether the delivery address on your order is correct

A carrier’s delivery scan can appear before the package is physically accessible at the expected delivery location.

If you still cannot locate your package after checking the available delivery locations, please contact us first at info@slopevera.com.

Please provide:

• Your order number
• Recipient name
• Delivery address
• Tracking number

We will begin reviewing the available order, tracking, and delivery information within 1 business day. When a carrier investigation is needed, we will assist with the investigation and provide an update at least every 2 business days.

If delivery cannot be established after 7 business days, we will offer a replacement or refund, subject to applicable consumer law.

A package being marked “Delivered” does not automatically determine the final outcome of a delivery claim.

Lost Packages

If your order has passed the upper end of the applicable estimated delivery period, or tracking still shows no meaningful movement for 3 business days after the initial 24–48-hour tracking-update period, please contact us at info@slopevera.com.

Please provide:

• Your order number
• Recipient name
• Delivery address
• Tracking number, if available

We will review the available shipment information and open or assist with the applicable carrier investigation within 1 business day.

While the investigation remains open, we will provide an update at least every 2 business days and aim to resolve the matter within 5–7 business days.

If the package cannot be located and no reasonable delivery estimate is available after 7 business days, we will offer a replacement or refund, subject to applicable consumer law.

Customers are asked to reasonably cooperate with the carrier investigation and provide the information needed to review the shipment.

Delayed Packages

Delivery delays can occur because of circumstances including:

• Severe weather
• Winter storms
• Natural disasters
• Holiday shipping volumes
• Peak seasonal demand
• Customs inspections
• Carrier network congestion
• Transportation disruptions
• Labor disruptions
• Government restrictions
• Local delivery conditions
• Other unexpected logistics events

A shipment exceeding its estimated delivery period does not automatically mean that it has been lost.

Failed Delivery Attempts

A carrier can be unable to complete delivery because of circumstances such as:

• Recipient unavailable
• Restricted building or property access
• Incorrect address
• Incomplete address
• Missing apartment or unit number
• Required signature unavailable
• Package not collected from a designated pickup location

Depending on the carrier and destination, your package can be:

• Scheduled for another delivery attempt
• Held for collection
• Redirected when the carrier offers that service
• Returned to a carrier facility
• Returned to the applicable fulfillment location

Please regularly review your tracking information after shipment, particularly when the carrier indicates that customer action is needed.

Incorrect Tracking Information

If you believe that the tracking number or shipment information provided for your order is incorrect, please contact us at info@slopevera.com.

Please include:

• Your order number
• Tracking number received
• A brief description of the issue

We will review the available order and shipment records and provide the corrected information after completing the review.

Tracking Information for Returned-to-Sender Packages

A package can be returned to sender because of:

• Incorrect or incomplete delivery information
• Repeated unsuccessful delivery attempts
• Recipient unavailable
• Failure to collect the package
• Recipient refusal
• Customs clearance failure
• Unpaid import charges
• Carrier inability to complete delivery

If your tracking indicates that a package is being returned to sender, please contact us at info@slopevera.com.

We will review the shipment status and explain the available next steps after confirming the reason for the return.

When a package is returned because of an incorrect or incomplete customer-provided address, refusal, failure to collect the package, or failure to complete customs requirements, the customer is responsible for the actual cost of reshipping the order.

When the return results from our error or a confirmed carrier issue, we will arrange the appropriate replacement, reshipment, refund, or other required remedy without charging the customer an additional shipping fee.

Important Tracking Reminder

Tracking information is provided by DHL or FedEx and does not always update in real time.

Temporary tracking delays, missing scans, or delayed status updates do not necessarily mean that a shipment has been lost.

For the most complete tracking information, you can:

• Check your order through the tracking form on this page.
• Locate the tracking number in your shipping confirmation email.
• Use that tracking number on the official DHL or FedEx website.
• Contact us at info@slopevera.com if the shipment has passed the applicable contact period, appears lost, contains incorrect tracking information, or otherwise requires assistance.

Our business address and any sender address shown on the original shipping label are not general return addresses. Please do not send returns, exchanges, refused packages, or other merchandise to either address unless we specifically provide return instructions directing you to do so.